Terms & Conditions
All pricing is exclusive of Value Added Tax (VAT), which will be added at the appropriate rate at the time of booking.
All courses are offered subject to availability. Changes to the course date, location or content will be informed no less than 10 working days prior to course date and the attendee will be given the opportunity to cancel or change to an alternative start date or course. Course fees can be refunded in these circumstances, although Capacitas accepts no further liability.
Payment must be received in full prior to attending the course. Course fees include lunch, refreshments (tea, coffee, juices, fruit) and all course materials. Course fees are quoted excluding VAT, which will be included in the final price. Please note that we reserve the right to refuse course admission if full payment is not forthcoming prior to the course start.
Course attendance cancelled with less than 30 working days notice of course start date will be subject to a 50% cancellation fee. Course attendance cancelled with less than 10 working days notice will be subject to the full fee. No refunds will be given. Any course attendance cancelled after the 30 days notice period can, at our discretion, be swapped for a 50% discount on a later course, subject to course availability. Delegate substitutions are acceptable at any time and do not incur any charges. Any training booking via credit card that is cancelled and rebooked at a later date will be subjected to an additional rebooking fee of 4.5%.
Joining instructions will be sent after receipt of registration details and at least 10 days prior to the event.
Capacitas reserves the right to add any training customers to our publicly available list of customers. Client confidentiality is always paramount and so no further details are ever provided other than company names.